Refund policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused and in original packaging

  • Items must be in resellable condition

  • Proof of purchase is required

To start a return, contact:
📧 support@grilltrand.shop

Refunds are processed within 5–10 business days after inspection.

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

Store Name: Griltrand

Registered Office Address:
Mossley Hill Delivery OfficeLiverpoolEnglandL18 8AAUnited Kingdom

UK Warehouse & Returns Address:
Mossley Hill Delivery OfficeLiverpoolEnglandL18 8AAUnited Kingdom

Email: support@griltrand.shop
Phone: +44 345 774 0740

Customer Service Hours (GMT):
Monday – Friday: 09:00 – 17:00
Saturday & Sunday: Closed